Privacy policy

Privacy Policy – True North Heat

True North Heat (“we,” “us,” or “our”) operates truenorthheat.ca. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit or make a purchase from our website.

Information We Collect

When you visit our site, we automatically collect certain information about your device, including:

Web browser type

IP address

Time zone

Cookies and browsing behavior

When you make or attempt to make a purchase, we collect:

Name

Billing and shipping address

Email address

Phone number

Payment information (processed securely by third-party providers)

How We Use Your Information

We use your information to:

Process and fulfill orders

Communicate with you about your order

Provide customer support

Improve and optimize our website

Prevent fraud and ensure security

Send promotional emails (only if you opt in)

Sharing Your Information

We share your personal information with trusted third parties only as necessary, including:

Payment processors

Shipping and fulfillment partners

Analytics providers (such as Google Analytics)

These partners only receive information required to perform their services.

Cookies

We use cookies to:

Remember your preferences

Understand how visitors use our site

Improve user experience

You can disable cookies in your browser settings, though some features of the site may not function properly.

Data Retention

We retain your personal information only as long as necessary to fulfill orders, comply with legal obligations, or resolve disputes.

Your Rights

If you are a resident of Canada, the United States, or other applicable regions, you have the right to:

Access your personal data

Request correction or deletion of your information

Withdraw consent for marketing communications

To exercise these rights, contact us using the information below.

Third-Party Services

Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. Updates will be posted on this page.

Contact Us

If you have questions about this Privacy Policy or how your data is handled, contact us at:

Email: support@truenorthheat.ca

Website: https://truenorthheat.ca