Terms of service

Terms of Service – True North Heat

Welcome to True North Heat. By accessing or using our website, you agree to be bound by the following Terms of Service. Please read them carefully before making a purchase.

General Conditions

By using this website, you confirm that you are at least the age of majority in your jurisdiction, or that you have given consent for any minor dependents to use this site.

We reserve the right to refuse service to anyone for any reason at any time.

Products & Availability

All products are subject to availability. We reserve the right to discontinue or modify products at any time without notice.

Product images and descriptions are for illustrative purposes. While we strive for accuracy, minor variations in color, packaging, or design may occur.

Pricing & Payments

All prices are listed in CAD unless otherwise stated. Prices may change without notice.

We reserve the right to correct pricing errors, even after an order has been placed. If a pricing error occurs, you will be notified and given the option to proceed or receive a full refund.

Orders & Processing

Orders are typically processed within 1–3 business days. Processing time does not include shipping time.

You will receive a confirmation email after placing your order and a tracking email once your order has shipped.

Shipping

Shipping times vary based on destination and carrier. Estimated delivery times are provided for reference only and are not guaranteed.

Once an order is handed over to the carrier, True North Heat is not responsible for delays caused by customs, weather, carrier disruptions, or other circumstances beyond our control.

Returns & Refunds

Please refer to our Return & Refund Policy for full details regarding returns, exchanges, and refunds.

Lost or Delayed Shipments

If a package is delayed, lost, or damaged in transit, please contact us and we will assist in working with the carrier to resolve the issue. Resolution times may vary depending on the carrier.

Accuracy of Information

We make every effort to ensure all information on this site is accurate and up to date. However, we do not guarantee that all content is free of errors or omissions.

Intellectual Property

All content on this website — including text, images, logos, and graphics — is the property of True North Heat and may not be copied or used without written permission.

Limitation of Liability

True North Heat shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Canada.

Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will take effect immediately upon posting to the website.

Contact Information

For questions regarding these Terms of Service, please contact us at:

Shop.truenorthheat@gmail.com